- WHO ARE WE?
1.1. M/s M FASHION HOUSE India Pvt. Ltd, , a company incorporated under the Companies Act, 1956 having its registered office at Basement, 20, Pusa Road, New Delhi- 110005, India (”M FASHION HOUSE”, “site”, “we”, “us” or “our”) is managing and operating the websites www.M FASHION HOUSE.co.in and the corresponding mobile applications thereof (collectively referred to as the “Platforms”) through which it inter alia, offers various retail solutions, facilitates the online sale of a diverse range of western wear & ethnic wear and sneaker & accessories listed on the Platforms from time to time (“Products”) to the users of the Platforms (“User” or “Users” or “you” or “your”).
- WHAT IS THIS FEES AND PAYMENTS POLICY?
2.1. This Fees and Payments Policy (“FPP Policy”), together with the Platform Terms of Use, Terms of Sale, and Privacy Notice & Privacy Policy describes M FASHION HOUSE accepted payment methods, and M FASHION HOUSE policies and procedures in relation to acceptance of fees and payments towards the services offered through the Platforms. Our primary object is to ensure that the Platforms are User friendly and equipped with reasonably expected security infrastructure to protect any financial information that may be shared by User(s).
2.2. User(s) are required to peruse and understand the terms of this FPP Policy. If You do not agree to the terms contained in this FPP Policy, You are advised not to accept the Platform Terms of Use and this FPP Policy and may forthwith leave and stop using the Platforms. The terms contained in this FPP Policy shall be accepted without modification and, by using, browsing, accessing, or purchasing from the Platforms, You agree to be bound by the terms contained herein and any subsequent changes, modifications, or amendments made in relation thereof.
- FEES AND PAYMENT OPTIONS
3.1. In order to ensure User(s) convenience, M FASHION HOUSE offers multiple payment options to the User(s). M FASHION HOUSE without prior notice to the User, reserves the right to add or delete payment options from the ones listed below:
3.1.1. payment through net banking facilities;
3.1.2. payment through select credit cards;
3.1.3. payment through select debit cards;
3.1.4. payments through prepaid payment instruments and electronic wallets;
3.1.5. payments through equated monthly installments (“EMI”) enabled for select debit and/or credit cards;
3.1.6. Any other payment option that may be provided by M FASHION HOUSE from time to time.
3.2. The payment options referred to above shall hereinafter collectively be referred to as “Payment Options”. While reasonable endeavors are made to offer Payment Options through varied banking channels, presently, M FASHION HOUSE accepts payments only from major select banking avenues. M FASHION HOUSE does not accept payments made through international debit/credit cards.
3.3. It is expressly clarified that accepting a User’s payment through the Payment Options is solely at M FASHION HOUSE’s discretion. M FASHION HOUSE reserves the right to reject payment from a User through the Payment Options for any reason whatsoever. In order to further validate a User’s transaction, M FASHION HOUSE may request the User to submit additional documents including copies of the User’s photo identity proof (such as the User’s PAN card, etc.), failing which, M FASHION HOUSE reserves the right to reject a User’s payment made through the Payment Options.
3.4. While using the Payment Options, the User agrees to provide correct, complete, and accurate financial information such as credit/debit card details or prepaid payment instrument account details which may be stored by M FASHION HOUSE’s third-party payment gateway provider. User(s) shall not use a credit/debit card or prepaid instrument that is not lawfully owned by him/her or which the User has not been lawfully authorized to use. The User shall solely be responsible for the security and confidentiality of his/her financial information. M FASHION HOUSE disclaims all liabilities that may arise as a consequence of any unauthorized use of the User’s financial information and/or identity, including, details relating to the Payment Options.
3.5. M FASHION HOUSE shall not be held responsible and shall not assume any liability in respect of any loss or damage suffered by a User owing to:
3.5.1. a lack of authorization for any transaction, including such transactions carried out on gift cards and vouchers issued to User(s) as a part of M FASHION HOUSE’s promotions;
3.5.2. any payment issue arising out of technical glitches occurring during a transaction; or
3.5.3. declination of transactions for reasons beyond M FASHION HOUSE’s control.
3.6. All the Products listed on the Platforms are inclusive of all applicable taxes. You will be responsible for payment of all fees/costs/charges associated with the purchase of Products from Us and You agree to bear any applicable taxes including but not limited to VAT/CST, service tax, GST, duties and cesses, etc.
3.7. To enable users to make payments for purchasing Products on the Platforms, in addition to this FPP Policy, the terms and conditions of the User’s bank, applicable financial institution, and/or card issuing association may be applicable. The User’s bank, financial institution, or card issuing association may decline or prevent the User from making electronic payments for buying the Products on the Platforms and M FASHION HOUSE does not control the same and hence, shall not be at any point in time be held liable in relation thereof.
3.8. M FASHION HOUSE may, from time to time contract with third-party payment service providers including banks, to open nodal bank accounts under applicable Indian laws. This will be done to facilitate the payments between User(s) and other third parties, apart from M FASHION HOUSE. These third parties may include other service providers including payment aggregators, prepaid instrument providers, courier and logistic service providers, etc.
- If the User carries out a purchase on any Platforms and the payment in lieu thereof has been invalidated, M FASHION HOUSE reserves the right to retrieve the invalidated payment from the User and the User shall within 5 (five) business days from the date of receiving written notice from M FASHION HOUSE, remit the Payment into M FASHION HOUSE’s bank account, the details of which shall be set out in the notice. If the User fails to remit the Payment into M FASHION HOUSE’s bank account despite having received the notice, M FASHION HOUSE shall be entitled to initiate civil and/or criminal legal action against the defaulting User at his/her cost and peril.
- EMI: The EMI Payment Option allows Users to make staggered payments for the purchase of Products from the Platforms. The EMI Payment Option is only available for payment through eligible credit cards issued by selected banks as specified on the Platforms. The terms and conditions of the relevant banks shall be applicable on all payments made by Users using the EMI Payment Option, and M FASHION HOUSE will not be responsible or liable for any issues or claims arising from the use of this Payment Option.
- CUSTOMER SUPPORT TEAM:
6.1. Any queries or concerns relating to the Fees and Payment may be directed by you to our customer support team who can be contacted at: care@mfashionhouse.co.in